Customer Service Adminstrator

Customer Service Administrator

Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator at our Auburn, CA / Vian Enterprises location.

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments : from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Founded in 1968, Crane Aerospace & Electronics' Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine / APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers / Customer Account Managers / Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Essential Functions

• Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and / or Government regulations. Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers
• Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensure timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings. Coordinate with Customer Account Managers / Regional Sales Managers to resolve customer-related disputes
• Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applications
• Support demand management and Regional Sales Managers / Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to
• Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer's scorecard rating as applicable. This includes working with internal operations to make recommendations to ensure a high customer on-time delivery performance
• Basic knowledge of Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts
• Able to provide excellent Customer Service through communication and problem solving to include but not limited to : quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction
• Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team
• Any other task assigned by supervisor or management

Non-Essential Functions

Minimum Qualifications

Preferred Qualifications

Top Benefits

As a team member at Crane Aerospace and Electronics, you'll enjoy :

You can see a list of our benefits at https : / / www.craneae.com / company / careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

Salary range : $68,369.60 to $90,396.80. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.