Fredericksburg, TX Grocery - Customer Service Spec - Part-TimeHEB • Fredericksburg, TX, US
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Fredericksburg, TX Grocery - Customer Service Spec - Part-Time
HEB • Fredericksburg, TX, US
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job_description.job_card.job_descriptionStocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs customer service assistant duties as needed Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures Beauty : Knowledge of beauty and cosmetic aids Drugstore / General Merchandise : Prepares tags and signs as needed Entertainment : Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games Grocery : Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed Texas Backyard : Basic knowledge of chemical recommendations Basic knowledge of the nursery business and plant recommendations Ability to complete Green Thumb training (H-E-B internal training) Minimum age 18 (mandatory) High school diploma (or equivalent) 1+ years of experience Completion of company orientation and safety training Strong customer service skills Reading and writing skills Planning and organizing skills Communication and interpersonal skills Ability to function in a fast-paced, retail environment, in detailed and precise tasks Ability to perform the following, based on your department : Beauty : Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs Drugstore : Constantly reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to loud noises, ambient temperatures, and wet conditions Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs Dairy : Constantly reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, loud noises and wet conditions Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs Frozen : Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs Texas Backyard : Constantly reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise Frequently be exposed to ambient temperatures Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
H-E-B Customer Service Specialist
H-E-B needs energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service.
Partner-owned means our most important resources people drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a :
- Heart for people... commitment to work hard to make sure customers and partners come first?
- Head for business... a strong sense of how what you do affects our customers and our success?
- Passion for results... initiative to step up and do what needs doing?
We are looking for : a high school diploma, communication and interpersonal skills, and the ability to work in a fast-paced environment.
What is the work?
Stocking :
Customer Service :
Sales :
Food Safety / Sanitation :
Additional department-specific responsibilities / pre-requisites :
What is your background?
Do you have what it takes to be a fit as an H-E-B Customer Service Specialist?
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