Customer Success Project Manager

About the Role

Bask is building the infrastructure powering telehealth’s future—connecting patients, providers, and partners through a scalable, data-driven platform. We’re looking for a Customer Success Project Manager to serve as the operational backbone for non-troubleshooting client requests, ensuring seamless coordination across teams and driving process excellence at scale.

This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of customer success, product delivery, and operational rigor—and is excited to work in a fast-paced, startup environment. You’ll be the connective tissue between clients and internal teams, ensuring every project is executed with precision, transparency, and measurable impact.

Who We’re Looking For

You’ve operated in client-facing or delivery-focused roles in SaaS, e-commerce, or telehealth and know how to bring order and structure to complex, fast-moving environments. You can translate customer needs into clear internal actions, keep projects on track against shifting priorities, and maintain a relentless focus on delivering exceptional client experiences.

Key Responsibilities

Customer Request Management & Coordination

• Own the complete lifecycle of non-troubleshooting customer requests including intake, triage, prioritization, and progress tracking
• Serve as the primary coordination point between Customer Success, Product, Engineering, and Operations teams
• Maintain a dynamic, organized backlog of open customer requests with clear timelines, dependencies, and internal ownership assignments
• Execute intelligent prioritization of requests and projects based on limited formal policies, requiring strong business judgment

Client-Facing Communication & Relationship Management

Cross-Functional Leadership & Process Development

Requirements

Experience & Background

Personal Attributes

Preferred Qualifications

Industry Experience

Technical Knowledge

What This Role Is NOT

This position is not a traditional customer support role (handled by our Customer Success Engineers) nor an account management position (managed by our dedicated Account Management team). This role is specifically designed for professionals who excel at internal coordination, process optimization, and cross-functional execution while maintaining strategic customer touchpoints to ensure project success.

This is not an engineering PM role.