Consumer Lending Titles Processor

Overview

Consumer Lending Titles Processor role at FourLeaf Federal Credit Union.

What You'll Do

The Consumer Lending Titles Processor, a key member of the Consumer Servicing team, is responsible for ensuring a smooth and efficient end-to-end title process for vehicle loans and leases. This role involves processing paid-in-full reports, handling title rejections, managing incoming loan packages and perfected titles, and preparing member title documents. In addition to administrative duties, the position supports both inbound and outbound member and vendor service calls.

Core Contributions

• Perform inventory of new titles to ensure they are complete and accurate with proper owner and lienholder information.
• Manage daily processing of paid-in-full reports to ensure timely and appropriate title and lien releases.
• Review daily file audits and complete follow-up tasks to resolve issues and support lien perfection, which may include interacting with DMV, dealers and vendors.
• Resolve incoming inquiries and escalation issues courteously and professionally via phone and electronic communication.
• Prepare all documentation for lease buyout packages and provide to members. Guide members through the title transfer process for lease buyouts.
• Collaborate with cross-functional teams to deliver exceptional service to members, vendors, and dealers by ensuring the prompt release of titles and liens.
• Support additional projects and responsibilities as assigned by management, such as testing system enhancements and updating standard operating procedures (SOPs).

Assets You Will Bring

The estimated salary for this role is $25.72-$30.22 per hour. FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.

What Sets Us Apart?

…and more!

Who is FourLeaf?

FourLeaf Federal Credit Union has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. We are an award-winning place to work, with recognitions including Certified Great Place to Work 2024-2025, America's Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune's Best Workplaces in Financial Services & Insurance 2024. As a credit union, our vision is to enrich the lives of our members, employees, and communities.

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