Customer Service Representative

Job Description

Job Description

Job Summary / Company : Sparks Group has partnered with a leading Aviation Manufacturer transforming the aerospace industry. They are seeking a dedicated Customer Order Specialist for an indefinite contract opportunity. Come expand your customer service skill set! The Customer Order Specialist is responsible for responding to customer inquiries and processing orders for spare parts, for customers in the US and abroad. This position provides high-priority and emergency logistical sales and technical product support for customers related to material, logistics and supplier issues, and purchase orders. Apply now and call 703-620-6444!

Responsibilities :

Manage the daily ZSDTRP report

Record and log customer complaints

Prepare and share customer activity reports

Communicate clearly and effectively (written and verbal)

Inform customers about priority and freight options to meet delivery deadlines

Coordinate with technical teams and other departments as needed

Provide order status updates to customers

Work with warehouse and shipping teams when required

Build strong relationships with customers

Seek ways to improve customer support and increase sales

• Qualifications / Background Profile :
• High school diploma or equivalent Minimum three (3) years’ experience in logistics, technical, or customer support areas Or minimum one (1) year experience working
• SAP Microsoft Word, Office, and Excel
• A&P License, may be substituted for 3 years’ experience
• Requires ability to communicate effectively verbally and in written form
• 0-10% Domestic and International may be expected)

This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.