BTO Sports, a leading motorcycle e-commerce company specializing in gear, parts, and accessories, is seeking a Motocross Motorcycle Ecommerce Professional Sales Associate. The Motocross Motorcycle E-commerce Store Associate drives and supports sales efforts on all BTO Sports Sales platforms. The Motocross Motorcycle E-commerce Store Associate will interact with customers online and in person to provide service with all orders, questions, and support. The Motocross Motorcycle E-commerce Store Associate will process all orders via the Business Central platform. The Motocross Motorcycle E-commerce Sales Associate will be responsible for driving and pursuing sales, interacting and providing product knowledge for customers.
ESSENTIAL DUTIES :
Sales of motocross motorcycle products
Pursuing and establishing customer interactions and relationships pertaining to motocross and motorcycle product.
Ability to meet daily listing and sales goals.
Use computers, mobile devices, books and online sources to research value.
Evaluate, research, prepare, and price products.
Fill in at another E-Commerce site as needed.
Process E-commerce orders
Maintain standard operating procedures.
When needed, facilitate shipment of sold items, process shipping labels on Ecommerce platforms.
Perform other job duties as required.
Provide outstanding customer service via phone, email, and in person, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Assist customers in navigating our website, locating products, and placing orders.
Collaborate with all departments to resolve customer concerns and escalate complex issues when necessary.
Maintain a comprehensive knowledge of our product offerings and stay updated on industry trends.
Strive to provide outstanding service to customers.
Qualifications :
Knowledge of motocross motorcycle products is required. Familiarity with dirt bike and motorcycle gear, parts, and accessories is required.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities and the capacity to handle challenging customer situations with tact and professionalism.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced, deadline-driven environment.
Basic computer skills and familiarity with customer service software.
Ability to operate in a self directed, highly motivated, and organized process
Job Type : Full-time
Pay : $18.00 - $20.00 per hour
Benefits : 401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift : 8 hour shift
Work Location : In person
Motorcycle Sales Associate • Thousand Oaks, CA, United States