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IT Technician
IT TechnicianSouthern Bank • Kansas City, MO, US
IT Technician

IT Technician

Southern Bank • Kansas City, MO, US
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Overview

Join to apply for the IT Technician role at Southern Bank

Essential Functions And Performance Areas cover the primary duties of this role within the IT department.

Responsibilities

  • Install, configure, and maintain software and hardware systems across multiple branches in the organization; including computers, printers, scanners, UPS, phones, headsets, etc.
  • Assist IT Engineering team with troubleshooting and / or installing infrastructure equipment, including firewalls, switches, and wireless access points.
  • Create, maintain, and deploy scripts for software updates and / or information security initiatives.
  • Provide technical support to employees via phone, chat, or in-person; diagnose and resolve tickets while meeting service level agreements (SLA).
  • Monitor system alerts and escalate issues to appropriate teams to ensure timely resolution.
  • Participate in a rotating on-call schedule and maintain flexibility to support after-hours needs.
  • Perform additional duties as assigned to support IT operations and organizational goals.

Knowledge, Skills And Abilities

  • Proficiency in computer administration utilizing Microsoft Windows OS environments.
  • Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.).
  • Strong analytical and troubleshooting skills with a proactive approach to problem-solving.
  • Ability to work independently and collaboratively without constant oversight.
  • Willingness to work flexible hours, including evenings and weekends when necessary.

    • Education, Training And Experience Requirements

  • High school diploma or GED (Required).
  • One year of relevant IT support experience (Preferred).
  • Completion of at least 6 months of technical training in IT (e.g., college coursework or technical certification) (Preferred).
  • Industry certifications such as CompTIA A+ or equivalent (Preferred).
  • Experience using ticketing systems and working within SLA frameworks (Preferred).

    • Core Competencies

    Exhibits Southern Bank's values, as further described through our values in action.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Banking

    • Kansas City, MO $22.00-$30.00

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    It Technician • Kansas City, MO, US