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IT Field Administrator

IT Field Administrator

Progress Rail, A Caterpillar CompanyLa Grange, IL, US
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Overview

IT Field Administrator role at Progress Rail, A Caterpillar Company. Provide IT support for multiple facilities.

Key Details

  • Req ID : 11235BR
  • Work Location Options : LaGrange, IL
  • City : La Grange
  • State : Illinois
  • Job Category : Information Technology
  • PRS Facility Location : LaGrange, IL PRS Corporate - 364
  • Summary Pay Range : $65,878.80 - $119,760.00

About Progress Rail

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence.

At Progress Rail, the team is not just building the future of rail—they are making history every day.

Responsibilities

  • Solves common user problems in real time, including software functionality; data communication / network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
  • Support end users with their computer related concerns through both on-site and remote mechanisms
  • Perform system upgrades, new system set up, configuration and installation
  • Installation of software for various computer applications / programs and then routinely testing them to ensure they are functioning appropriately
  • On-going maintenance, system checks, security set up and support for existing systems and their related peripheral equipment
  • Ability to maintain, install and configure LANs, network cabling, network communication protocols such as TCP / IP
  • Ensure PC protection packages are in place and operating appropriately (firewall, anti-virus, malware, etc.)
  • Perform accurate and timely updates of tickets in the company tracking system
  • Prioritize production-critical issues and escalate issue(s) to the appropriate technical staff
  • Develop and keep up to date facility network diagrams
  • Develop project plans as needed and keep them up to date
  • Work with PRS personnel both local and remote to a location as well as I.T. staff and vendors on business-critical projects relating to a particular location
  • Put together and keep up to date site documentation and on-site notebooks locally at the site and in a centrally accessible file structure
  • Assist with the maintenance of server-based applications / services to include customer / business required and infrastructure required applications
  • Assist in WAN maintenance, installation, and configuration
  • Assist in the monitoring of backup processes to ensure their success
  • Assist in the inventory of all hardware and software resources
  • Travel to both domestic and international locations

    • Education / Training

  • Information Technology related degree or equivalent experience required.

    • Qualifications And Experience

    Required

  • Network experience to include LAN, network cabling and network protocols to include TCP / IP
  • System configuration, maintenance, and support experience
  • Familiarity with Microsoft products including Office 365
  • Microsoft Server experience
  • Microsoft Exchange Client experience
  • Proven organization and communication skills
  • Ability and willingness to travel, work remotely and independently
  • Must be able to communicate effectively with others, both orally and in writing
  • Ideal candidates are flexible, self-motivated, and self-managing, with a strong sense of team and the ability to also work independently
  • Good customer interaction skills
  • Safety conscious

    • Preferred

  • Application development & support experience
  • ServiceNow ITSM & ITIL
  • Familiarity with Linux
  • WAN experience
  • SAN experience
  • VMware experience
  • CAD / CAM application experience

    • Essential And Physical Activities Functions

  • Strength – Position typically involves work in a standard office environment
  • Motion – Constant sitting. Occasional standing and walking
  • Vision / Hearing Requirements – Occasional verbal communications, including both talking and hearing
  • Work Environment – Position is consistent with standard office environment
  • Emotional Demands – Requires ability to work with a team to accomplish mission success
  • Safety – Position includes safety requirements consistent primarily with a standard office environment

    • Benefits

  • Competitive Salary
  • 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
  • Medical / Dental / Vision / Life / Disability Insurance
  • Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
  • Flexible Spending Accounts
  • Paid Vacation
  • Paid Holidays
  • Paid Time-Off (PTO)
  • Employee Assistance Plan
  • Education Assistance Program
  • Employee Recognition Programs
  • Site specific Production and Incentive Plans
  • Site specific Step and Skill Level Wage Adjustment Plans
  • Site Specific Relocation and Sign-on Bonus Programs
  • Benefits eligibility varies by job position, full-time / part-time and regular / temporary status. The provisions of the plan documents control such benefits.
  • Subject to position, eligibility, and plan guidelines. EEO Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

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