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Level 1 Technical Engineer
Level 1 Technical EngineerAsset Technology Group Inc • Florence, SC, US
Level 1 Technical Engineer

Level 1 Technical Engineer

Asset Technology Group Inc • Florence, SC, US
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Job Description

Job Description

Description :

A Level 1 Technical Engineer will be responsible for handling all networking support requests by telephone, email or chat in a personable and friendly manner with clients. As a member of our service team, you will need to be prepared to diagnosis and troubleshoot services requests that our Help Desk has escalated, deploy and manage a small business network infrastructure, train other service team members, and maintaining processes / procedure documentation.

JOB DESCRIPTION & DUTIES OF THE JOB :

  • Provide support to tickets, and tickets escalated from Level 1
  • Configurations and installs of switches, servers, firewalls, APs (as needed)
  • VoIP configurations, managing current VoIP clients (as needed)
  • Provide support and management of various compliance requirements for clients i.e. SLED, PCI (as needed)
  • Management of DNS
  • Assist in Antivirus software installation and management
  • Configure network shares with appropriate permissions, scan-to-folder and email
  • On-site support, should the need arise
  • Internal :
  • be organized with work
  • support tickets tracking (meeting metrics of the job)
  • adding time and log of tickets completed in a timely manner with precise details for great communication with the client.
  • Certifications as requested by Management

METRICS OF THE JOB :

  • 6-hour daily model
  • Ticket efficiencies : average ticket time 30 minutes
  • Customer Surveys (ticket surveys, monthly surveys)

    • Requirements :

    REQUIRED QUALIFICATIONS AND SKILLS :

  • 1 year experience in Information Technology
  • Active Directory administration experience with Microsoft Windows Server 2012, 2016, 2019, and 2022 (preferred)
  • Desktop support for Microsoft Windows 7, 10, and 11
  • Experience with Hyper-V (preferred)
  • Ability to troubleshoot a variety of IT related issues in a business network environment (Including, but not limited to , Microsoft Windows Server & Desktop OS, Microsoft Office & Office 365, Network, VOIP, Internet issues, Peripherals, equipment at client locations)
  • Special consideration will be given to applicants with technical certifications

    • JOB REQUIREMENTS :

  • Valid Driver’s license with good driving record
  • Able to pass a background check
  • US Work Authorization required
  • Duties may require being on call periodically and working outside normal working hours
  • Ability to lift standard computer equipment (PCs, Printers, etc)
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    Technical Engineer • Florence, SC, US

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