Mobile Technician

Job Description

Job Description

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful : commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow.

POSITION OVERVIEW

The MOBILE TECHNICIAN position is charged with performing truck maintenance, diagnostics and repairs of commercial vehicles and associated components for all makes and models – on the go! This premium customer service may take place on the road, at the customer location, or just about anywhere. Valid Drivers’ license required; CDL license preferred.

DUTIES & RESPONSIBILITIES

Provide technical service to vehicles and equipment.

Read job order, observe and listen to vehicle in operation to resolve malfunction and plan work procedures.

Follow checklists ensuring all critical parts are examined.

Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.

Test-drive vehicles to ensure that they run smoothly.

Tag all warranty parts and returns to warranty clerk.

Attend training classes and keep tabs on factory technical bulletins.

Develop and maintain positive relationships with customers to increase overall customer happiness.

Properly complete the service and / or repairs assigned by supervisor.

Complete all work according to the applicable safety requirements and published procedures.

Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.

Ensure guest vehicles are returned as clean as they were prior to being serviced.

Show the utmost courtesy to all guests, visitors and dealership personnel.

Make every effort to achieve the production objectives set by management.

Any other duties as outlined by the Service Supervisor and or management

Salary range for a Mobile Technician (depending on experience level) from $50,000 to $150,000.

ACTIVITY AND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC. This position is a safety sensitive position and falls under the requirements of the RWC Drug and Alcohol policy.

• High degree of product and technical knowledge
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have strong verbal and written communication skills.
• Must conduct his / herself in a professional manner

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M / F / V / H