FRONT OF THE HOUSE TEAM MEMBER

Description

About the Role : Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member's primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.

Compensation

This role is a non-exempt, hourly position. Starting rate is minimum wage plus tips.

Core Responsibilities

• Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company's Mission, Vision and Values.
• Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift.
• Understands his / her role as a Restaurant partner and team player with Managers, Heart of the House and Front of the House Team Members, working together to achieve common goals.
• Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests.
• Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions.
• Participates in preorder taking, entering orders into POSI, and packing of equipment and food.
• Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state.
• Attends all scheduled team meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the General Manager or other members of the management team.

Leadership & Culture

Requirements

About You

Uniform Requirements

Our Values

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