Supervisor, Contact Center

Contact Center Supervisor

Supervises and responds to the activities of the CMG Contact Center. Primarily responsible for CMG Contact Center Staffing plans, Schedules, Quality Assurance, PPL, Automated Time and Attendance, Coaching and Development of staff. Works collaboratively with staff, peers, and department manager to achieve goals set forth by CMG Contact Center Manager and Leadership.

Requirements include :

• Bachelor's degree preferred. In lieu of degree 5 years of Healthcare / Epic experience.
• Five years of call center or related healthcare experience required.
• Leadership or related experience required.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and / or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.