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Service Engineer

Service Engineer

Pacifica ContinentalGreater Grand Rapids and Detroit, MI, US
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Job Details Benefits :

  • Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.  Report : Service Coordinator.

Schedule :

  • Monday through Friday from 8 : 00 am to 5 : 00 pm.

    • Travelling :

  • Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).

    • Location :

  • Greater Grand Rapids and Detroit, Michigan (Employee is expected to work at the Technical Center when not visiting customers).
  • Responsibilities Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

    • To perform this job successfully, an individual must be able to perform each of the essential functions above satisfactorily :

  • Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
  • Creating and updating documentation of technical information.
  • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
  • Demonstrating a willingness to help others and be a team member; often working together with Customer Service Engineers.
  • Providing assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.
  • Requirements 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and / or Siemens, and controls are a PLUS.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
  • Must be adaptable to changes in the work environment; manage competing demands and be able to deal with frequent change, delays, or unexpected events.

    • Preferred :

  • Bachelor’s or Associate’s Degree in a related field of study.

    • Work Environment Exposure to manufacturing / machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.  Physical Demands Frequent :

  • Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching.
  • Pushing, pulling, and lifting objects.
  • Repetitive foot, leg, hand, arm, shoulder, and torso movements.

    • Periodic :

  • Operating power equipment, sitting at a desk, utilizing computers and phones.

    • Occasional :

  • Lifting or moving up to 50 lbs.
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    Service Engineer • Greater Grand Rapids and Detroit, MI, US