Escalation Engineer

A company is looking for an Escalation Engineer to provide technical support and solutions for customer issues.

Key Responsibilities

Maintain technology deployments and manage case logging and updates for customers

Analyze customer systems to recommend solutions and handle escalations to R&D as needed

Provide technical product support and updates to documentation while mentoring team members

Required Qualifications

Experience as a Technical Support Engineer with case management and call resolution

Expertise in Windows and Linux Operating Systems; familiarity with public cloud infrastructure

Strong organizational skills and a drive to solve client-centric business problems

Enthusiastic self-starter committed to learning and customer empathy

Fluency in English and Spanish