CLINCIAL CARE CENTER AGENT - CASUAL

The Clinical Care Center Agent acts as the primary clinical contact for patients to meet their needs for information, support, and assistance by phone. Utilizes critical thinking to provide clinical oversight for appointment scheduling and physician referrals. The Clinical Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient's needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations.

QUALIFICATIONS : Education :

Minimum : Graduate of an LPN Program

Preferred : N / A

Registration / Certification / Licensure :

Current PA LPN license

Experience :

Minimum : One year of clinical experience within an outpatient or inpatient setting. Proven basic computer skills and ability to type 35 words per minute.

Preferred : Clinical experience across specialties.

Other Requirements : N / A

Physical Requirements :

The following frequency definitions apply to all Physical Requirements unless otherwise noted :

Occasional : (0-1 / 3 of day , 0 - 2.5 hrs / day, 1 - 4 reps / hr)

Frequent : (1 / 3 -2 / 3 of day , 2.5 - 5.5 hrs / day, 5 -24 reps / hr)

Constant : (>

2 / 3rd of day , >

5.5 hrs / day, >

24 reps / hr)

NOTE : An asterisk (

• ) indicates that the item is an essential function.

Non-Material Handling

CONSTANT

Material Handling

from the person - N / A

the person - N / A

10 feet) - N / A

Environmental Factors

Cardiovascular Energy Requirements - Physical Demand

Physical Demand Met Level Examples of similar activity intensity

Sedentary

to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.

Medium 3.6 -6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk / run-play with children, aerobic class, dancing, carrying bucket / wood, auto body repair, shoveling snow, golf (carrying clubs).

Heavy to

Very

Heavy >

6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.

As relates to this position :