Guest Service RepDreamscape Hosptality • Houston, TX, US
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Guest Service Rep
Dreamscape Hosptality • Houston, TX, US
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma or equivalent; additional education in hospitality is a plus Previous experience in a customer service role, preferably in the hospitality industry Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Proficient in using computer systems and hotel management software Attention to detail and problem-solving skills Flexibility to work various shifts, including weekends and holidays
Job Description
Job Description
Description :
Job Title : Front Desk Agent / Guest Service Representative
Job Summary :
We are seeking a friendly and professional Front Desk Agent / Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out.
Key Responsibilities :
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Manage the check-in and check-out process efficiently and accurately
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Provide information about hotel services, local attractions, and amenities
- Process reservations and maintain accurate records in the hotel management system
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with billing and payment processing
- Maintain a clean and organized front desk area
Skills and Qualifications :
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements :
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Guest Service • Houston, TX, US
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