Customer Success Team LeadVirtualVocations • Memphis, Tennessee, United States
Customer Success Team Lead
VirtualVocations • Memphis, Tennessee, United States
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A company is looking for a Customer Success Lead to guide a team in delivering exceptional experiences to parents and caregivers.
Key Responsibilities
Lead, mentor, and develop a team of Customer Success Specialists to foster a high-performing culture
Oversee daily operations and key performance indicators to ensure excellent service
Act as the primary advocate for customers, collaborating with various teams to implement improvements based on feedback
Required Qualifications
5+ years of experience in B2C customer success, preferably with tech products
3+ years of experience leading a customer support or success team
Analytical and data-driven with a proactive approach to team development
Strong background with Zendesk and workflow automations
Experience with AI tools such as Netomi or similar platforms
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Team Lead • Memphis, Tennessee, United States
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