Healthcare Quality Specialist

A company is looking for a Quality Specialist in the healthcare sector.

Key Responsibilities

Utilize a quality scoring tool to log insights and provide product feedback

Review and score associate interactions for quality and compliance

Prepare reports on trends in associate performance and assist in training other QA Specialists

Required Qualifications

2+ years of experience in a Customer Experience role

At least 1 year of experience in Quality

Knowledge or experience in care coordination, medical scheduling, and medical administration preferred

Passion for expanding access to mental health care

Alignment with the company's core values of humility, ownership, empathy, growth, and trust