Healthcare Call Center Team Lead

A company is looking for a Healthcare Call Center Team Lead.

Key Responsibilities

Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery

Monitor performance metrics and ensure compliance with service level agreements (SLAs)

Provide coaching and feedback to enhance team performance and customer satisfaction

Required Qualifications

3-5+ years of experience in healthcare operations, with at least 2 years in a supervisory role

Experience in healthcare administration (e.g., medical coding, billing, transcription) preferred

Proficiency in Microsoft Excel and PowerPoint, with strong analytical skills

Ability to lead and motivate teams in a fast-paced environment

Flexible availability to work shifts between 8 : 00 AM and 9 : 00 PM ET, including weekends