Customer Success Manager

A company is looking for a Customer Success Manager (SaaS Implementation).

Key Responsibilities

Act as the primary point of contact for assigned clients, providing exceptional support and guidance

Oversee the implementation and configuration of SaaS solutions, ensuring seamless integration

Conduct regular check-ins with clients to assess satisfaction and identify opportunities for optimization

Required Qualifications

3+ years of experience in SaaS software implementation

Experience supporting SMB customers

Early stage start-up experience strongly preferred

Background in community health work or health tech is a plus

Proficiency in relevant software tools and platforms, including CRM systems