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Department Coordinator

Department Coordinator

DH PaceCharlotte, NC, US
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Department Coordinator

DH Pace Company is a distribution, construction, and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees in Charlotte, NC. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities :

  • Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
  • Ensuring customer COD payments are collected prior to job completion
  • Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets
  • Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
  • Assist with billing paperwork and meeting customer billing document requirements
  • Create and maintain service tickets to ensure service dates are met
  • Work with estimating team to provide service quotes when required
  • Assist field techs with technical / mechanical troubleshooting / problem solving
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
  • Other responsibilities as assigned

Job Qualifications :

  • Experience using Microsoft Office Suite
  • Experience in a dispatch or other high volume administration field is a plus
  • Must have excellent communication skills and focused on customer service
  • Must have good time management skills, be organized and the ability to multi-task
  • Represent the company in a professional manner

    • Our benefit offerings include :

  • Medical, dental, and vision options : Available on the 1st day of the month following your start date!
  • Paid time off plan : 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Paid Holidays : New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays : Up to 2 floating holidays per year
  • Competitive compensation : Including annual performance evaluations!
  • 401k retirement plan : Including an employer match!
  • Company paid : Life insurance, short-term disability, & long-term disability
  • and more!

    • Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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    Department Coordinator • Charlotte, NC, US