Senior Technical Project Manager

A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.

Key Responsibilities

Lead end-to-end project lifecycle management for Salesforce and Contact Center projects

Oversee Salesforce platform implementation and manage Contact Center technology deployments

Analyze business processes to identify opportunities for improvement and automation using Salesforce capabilities

Required Qualifications

Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience

PMP Certification

Extensive Salesforce expertise, including Service Cloud and platform integrations

Experience with Contact Center solutions such as NICE CXone or Amazon Connect

Proven ability to lead innovations and implement continuous improvements within contact center operations