Talent.com
Retail Store Manager

Retail Store Manager

PetSmartSpringfield, MO, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Join to apply for the Retail Store Manager role at PetSmart

1 year ago Be among the first 25 applicants

Join to apply for the Retail Store Manager role at PetSmart

Get AI-powered advice on this job and more exclusive features.

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
  • Cascades information to associates and adjusts team priorities to meet goals and commitments.
  • Ensures continued alignment and responds effectively to a changing environment.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.
  • Accountable to ensuring all associate reviews are delivered on time.

    • Overall Store Experience :

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
  • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
  • Evaluates operations and seeks opportunities to continuously improve processes and services.
  • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
  • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
  • Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
  • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
  • Communicates business and financial objectives to other leaders within the store.
  • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
  • Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

    • Business Management :

  • Deliver corporate strategy and profitability goals by executing the direction set leadership.
  • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
  • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manages expenses such as labor and supplies and any other relevant store metrics.
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Creates and posts schedules for the entire store.
  • Accountable for processing payroll weekly and managing labor within a budget.
  • Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
  • Accountable to run store related errands to support store needs.

    • Qualifications

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

    • SUPERVISORY RESPONSIBILITY

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

    • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

    • Do What You Love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

    We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

  • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

    • This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us / .

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

    For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Retail

    Referrals increase your chances of interviewing at PetSmart by 2x

    Get notified about new Retail Store Manager jobs in Springfield, MO

    Springfield, MO $95,000.00-$125,000.00 2 weeks ago

    Springfield, MO $15.45-$18.45 6 months ago

    Springfield, MO $15.45-$18.45 5 months ago

    Part-Time Assistant Store Manager | Day shifts needed

    UScellular Store Manager - Springfield / Marshfield, MO

    Springfield, MO $18,000.00-$55,327.00 1 month ago

    Full Time Assistant Store Manager (Store 4876)

    Full Time Assistant Store Manager (Store 1676)

    Retail Assistant Store Manager (Part-Time) - Battlefield

    Springfield, MO $17.91-$19.00 7 months ago

    Full Time Assistant Store Manager (Store 6074)

    Store Management - Battlefield Mall, Springfield, MO

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Retail Store Manager • Springfield, MO, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Full-Time Store Associate

    Full-Time Store Associate

    ALDINixa, MO, US
    serp_jobs.job_card.full_time
    As a Store Associate, you'll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You'll enhance the customer shopping experience by wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Team Member

    Store Team Member

    Academy Sports and OutdoorsSpringfield, MO, US
    serp_jobs.job_card.full_time
    Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our purpose is to make it easier for everyon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Aldi Shift Manager

    Aldi Shift Manager

    TradeJobsWorkforce65622 Buffalo, MO, US
    serp_jobs.job_card.full_time
    Make an impact in the role of Aldi Shift Manager to assist with processing returns and exchanges, maintain accurate records and documentation, and support the preparation and delivery of goods or s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Floor Manager

    Floor Manager

    Habitat For HumanitySpringfield, MO, US
    serp_jobs.job_card.full_time
    The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    Ollie's Bargain OutletSpringfield, MO, US
    serp_jobs.job_card.full_time
    Retail Assistant Store Manager.Join our team and live the Ollie-tude! Ollie's Core Values include being a team player, caring, value obsessed, committed, growing, and real.Ollie's Associate Benefit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Take 5 - Manager in Training

    Take 5 - Manager in Training

    VANTEDGE AUTO T5 LLCSpringfield, MO, US
    serp_jobs.job_card.full_time
    Join the Take 5 family as a Manager in Training and embark on a rewarding career in the automotive service industry.We are looking for self-motivated individuals with a passion for customer service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Assistant Store Manager - 0463

    Retail Assistant Store Manager - 0463

    First Cash, Inc.Springfield, MO, US
    serp_jobs.job_card.full_time
    We are currently looking for the right.Retail Assistant Store Manager .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales associat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager (P1-1363275-1)

    Store Manager (P1-1363275-1)

    Panda Restaurant GroupSpringfield, MO, US
    serp_jobs.job_card.full_time
    Panda Express Store Manager Opportunity.Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    STORE MANAGER IN FAIR GROVE, MO

    STORE MANAGER IN FAIR GROVE, MO

    Dollar GeneralFair Grove, MO, US
    serp_jobs.job_card.full_time
    Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient sto...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Francesca'sBrookline, MO, US
    serp_jobs.job_card.full_time
    Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager (P1-1363276-5)

    Store Manager (P1-1363276-5)

    Panda Restaurant GroupSpringfield, MO, US
    serp_jobs.job_card.full_time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Assistant Store Manager - 0450

    Retail Assistant Store Manager - 0450

    First Cash, Inc.Springfield, MO, US
    serp_jobs.job_card.full_time
    We are currently looking for the right.Retail Assistant Store Manager .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales associat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    STORE MANAGER

    STORE MANAGER

    Scooter's CoffeeBolivar, MO, US
    serp_jobs.job_card.full_time
    The Store Manager is responsible for all staffing, sales, and operations in a Scooter's Coffee location.This role builds and leads a friendly, service-oriented barista team, sets a high-energy work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    High-Performing Store Manager - Unlimited Earning Potential!

    High-Performing Store Manager - Unlimited Earning Potential!

    MidasSpringfield, MO, US
    serp_jobs.job_card.full_time
    We're seeking an experienced, results-driven Store Manager to lead our high-performing team to even greater heights! As a Store Manager with Legacy Auto, DBA Midas Auto, you'll have unlimited earni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager Trainee - Bench

    Store Manager Trainee - Bench

    Dollar TreeSpringfield, MO, US
    serp_jobs.job_card.full_time
    Your natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Full-Time Assistant Store Manager

    Full-Time Assistant Store Manager

    ALDISpringfield, MO, US
    serp_jobs.job_card.full_time
    When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Manager I

    Assistant Manager I

    Dollar TreeBolivar, MO, US
    serp_jobs.job_card.part_time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Team Lead

    Store Team Lead

    Academy Sports and OutdoorsSpringfield, MO, US
    serp_jobs.job_card.full_time
    Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Take 5 - Manager in Training - Springfield Market

    Take 5 - Manager in Training - Springfield Market

    VANTEDGE AUTO T5 LLCSpringfield, MO, US
    serp_jobs.job_card.full_time
    Join the Take 5 family as a Manager in Training and embark on a rewarding career in the automotive service industry.We are looking for self-motivated individuals with a passion for customer service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager 01230

    Store Manager 01230

    O'Reilly AutomotiveRogersville, MO, US
    serp_jobs.job_card.full_time
    The Store Manager is responsible for the sales, profitability, appearance, and overall operations of the store.The position objectives are to show consistent sales growth, ensure store exemplifies ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30