Senior Customer Experience Specialist

A company is looking for a Customer Experience, Senior Specialist (Product).

Key Responsibilities

Handle approximately 40 product and technical support tickets daily with accuracy and empathy

Manage and update product-focused content in the customer knowledge base

Collaborate with engineering and product teams to report bugs and surface customer insights

Required Qualifications

3+ years of experience on a SaaS CX team with technical and product-related support responsibilities

Highly organized with strong time and project management skills

Tech-savvy and quick to learn new tools and systems

Proactive, accountable, and results-driven with a focus on customer needs

Ability to develop a deep understanding of the product and support internal teams