Supervisor Operational Services Worcester

Caring. Connecting. Growing Together

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Supervises assigned employees and activities for the efficient administration of medical office activities. Coordinates a broad range of functions including medical assistant duties, scheduling, electronic medical record (EMR), budget, etc. Provides administrative support services and other related duties. Independently coordinates process improvement initiatives, the rollout of organizational initiatives, recruiting efforts, and corrective action. Acts as a contributor to budget planning and plays an active role in providing key metric updates to leadership.

Primary Responsibilities :

Leadership & Supervision :

• Directly supervises clinical and administrative staff (15+), including hiring, training, scheduling, performance evaluations, corrective action, and resolving grievances
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with organization-wide initiatives. Creates an environment that nurtures the empowerment of staff members; encourages the development of self-directed work teams
• Cultivate an environment of continuous improvement. Create and follow standard work processes and collaborate to define best practices
• Collaborates with leader and People Team on performance management and corrective actions
• Provides training, guidance, and support on policies, procedures, and software systems
• Serves as a role model and promotes self-directed teams and quality management
• Contributes to departmental employee engagement efforts

Operational Management :

Communication & Collaboration :

Financial & Business Acumen :

Planning & Problem Solving :

Other :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Physical Requirements :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.