Scheduler Central Scheduling

Central Scheduling Scheduler

Join our team as a day shift, full-time, Central Scheduling Scheduler in Westwood, NJ.

Thrive in a People-First Environment and Make Healthcare Better

Thrive : We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.

People-First : We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.

Make Healthcare Better : We use advanced technology to support our team and enhance patient care.

Learn more about the benefits offered for this job.

Get to Know Your Team :

Ardent Health owns and operates 30 hospitals and 200+ sites of care, 4,323 beds, and 23,000+ team members in six states, with its entities consistently recognized among healthcare's best employers.

Responsibilities

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules / re-schedules / cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements :

High School Diploma or GED equivalent.

Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Knowledge of standard office procedures and equipment.

Preferred Job Qualifications :

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.