Director of Rooms

Job Title

Compensation Type : Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Location : The Joseph Hotel - Nashville

Overview

The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service and helping create / curate elevated guest experiences, and that is exactly what we do.

Benefits :

• Medical / Dental / Vision
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free Parking

Responsibilities

You lead the charge in creating seamless, memorable experiences for every guest who walks through the door. From the Front Office to Housekeeping, you ensure every detail is polished and every team member is empowered to deliver excellence. You keep operations running smoothly behind the scenes while staying closely connected to the guest journey - making sure rooms are spotless, arrivals are warm, and services exceed expectations. You drive performance, fine-tune processes, and bring departments together, all with the goal of creating a welcoming environment where guests feel genuinely cared for.

Qualifications

You're a natural leader with a passion for hospitality and a sharp eye for detail. You thrive in dynamic, fast-paced environments and bring both strategy and heart to everything you do. You're confident managing teams, juggling schedules, and solving problems on the fly, all while keeping the guest experience front and center. You're approachable, energized by collaboration, and at your best when you're elevating both people and processes. With years of hotel experience under your belt, you know what luxury feels like - and you know exactly how to deliver it.