911 Calltaker / Dispatcher

Dispatcher

Under general supervision, receives and responds to emergency and non-emergency calls for police, fire, and EMS services; enters and updates call information in the Computer Aided Dispatch (CAD) system; prioritizes and dispatches calls to appropriate emergency personnel while managing unit locations; and accesses, confirms, and maintains records through the National and Texas Law Enforcement Telecommunications Systems (NLETS / TLETS).

Salary : $26.44 hourly

Essential Job Functions

• Answer 9-1-1, 10-digit emergency, and non-emergency calls from citizens and agencies requesting Police, Fire, or EMS assistance. Determine the nature and priority of each call and accurately enter details into the Computer Aided Dispatch (CAD) system. Follow Emergency Medical Dispatch (EMD) protocols and operate emergency call equipment, including Telecommunications Devices for the Deaf (TTY / TTD). Train others in performing all essential functions of the role.
• Dispatch appropriate police, fire, and EMS units promptly and in accordance with policy, ensuring adequate citywide coverage. Monitor and respond to all radio traffic, updating call and unit status in real time. Coordinate communication with external agencies during emergencies and for warrant confirmations. Send, receive, and log teletypes to exchange criminal information with other agencies, maintaining accurate records.
• Accurately enter, update, and remove information related to suspects, victims, vehicles, warrants, and citations in local, state, and federal systems. Respond to requests for criminal justice information, history records, and warrant confirmations from officers and other agencies. Process and verify time-sensitive records including warrants, missing persons, protective orders, and stolen property. Ensure compliance with all department protocols and mandates, including those related to EMD, CPR, CALEA, TCOLE, NCIC, TCIC, and CJIS.

Other Job Functions

Minimum Qualifications

Knowledge, Skills and Abilities

Qualifying Education and Experience

Employment Screenings Required

City of Arlington is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace that is free from discrimination. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable federal, state, or local laws.