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Tier 3 Field Services Engineer
Tier 3 Field Services EngineerWEBIT Services, Inc. • Naperville, IL, US
Tier 3 Field Services Engineer

Tier 3 Field Services Engineer

WEBIT Services, Inc. • Naperville, IL, US
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Overview

WEBIT Services, a leading Managed Services Provider based in Chicago, is seeking a dedicated Tier 3 Field Services Engineer to join our team of Employee Owners. This role involves providing advanced technical support, troubleshooting, and onsite expertise to ensure client infrastructure operates efficiently.

Base pay range

$80,000.00 / yr - $120,000.00 / yr

Responsibilities

  • Advanced Technical Support : Resolve escalated and complex technical issues across hardware, software, and network systems; collaborate with support teams to provide seamless resolutions and reduce client downtime
  • Troubleshooting : Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics; work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions
  • Configuration, Deployment, and Maintenance : Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices; conduct regular maintenance checks and record findings to provide clients and internal teams with up-to-date reports
  • Client Consultation : Engage with clients to understand business needs and technical challenges, offering tailored solutions to optimize IT environments; communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements
  • Documentation and Handover : Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures; ensure documentation is available for internal teams and clients
  • Collaboration and Knowledge Sharing : Work closely with the vCIO, Project Managers, and Solutions Engineers to ensure IT initiatives align with client strategies; train junior engineers and share best practices to improve team capabilities
  • Issue Escalation and Proactive Management : Identify, document, and escalate unresolved technical issues using structured escalation procedures; implement changes via the change management process in PSA, following defined approval workflows

Requirements

  • Education / Experience : Bachelor's degree in Computer Science, Information Technology, or a related field, or 3+ years of experience in a Tier 3 support or similar role
  • Technical Expertise : Extensive knowledge of Microsoft AD, O365, Azure / InTune, virtualization technologies, firewalls, and networking; hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP; ability to implement, configure, and troubleshoot wireless networks
  • Certifications : Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred
  • Soft Skills : Strong problem-solving capabilities and the ability to work effectively under pressure; excellent communication and interpersonal skills with a customer-focused approach

    • Benefits

  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance

    • Additional Information

  • Position Type : Full time, salaried
  • Salary Range : $80,000-120,000
  • Unlimited PTO Eligibility : After 90 days
  • Employee Ownership Eligible after 1 year of service

    • J-18808-Ljbffr

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    Field Service Engineer • Naperville, IL, US