Boston General Manager

About Enclave

Enclave is solving the hybrid work problem by bringing small, tech-enabled coworking spaces to the suburbs. Right now, suburban professionals face a false choice : work at home or commute to the office. Our 100% remote managed spaces empower professionals to work near what matters most, close to home, in an environment designed to enhance productivity.

Backed by prominent Chicago and Silicon Valley VC firms, Enclave is poised to build on our initial success. The company operates locations in the Chicago area, Washington, DC, and LA and recently closed a Series A financing round to fuel expansion efforts in those towns and Boston. Put another way : we've proven product-market fit, secured capital and are poised to scale.

The Role

Enclave is looking for a Boston General Manager to manage our day to day operations across the region and to lead our continued expansion in the area. The GM will be the lead on the ground responsible for site selection, growth, sales, staff management and daily operations.

The right candidate will be, above all else, a utility player. Responsibilities are as diverse as working with real estate agents to find the next Enclave location, managing general contractors, overseeing facilities staff, personally performing day to day operations tasks when necessary and coordinating member services and tours. The candidate will take on a lot of responsibility out of the gate, but will do so with the full support of the national team.

Key Responsibilities :

Lead Generation & Marketing

Partner with community groups and organize networking events, workshops and other activities to raise awareness of Enclave

Leverage social media posts to tell the local Enclave story and generate leads

Work with the advertising team to localize ads, direct mail and other outreach tactics

Member Relations and Sales

Guide new leads through the sales process - from discovery to in-location tours to conversion

Manage the onboarding process for new clients, ensuring they are familiar with our services and amenities

Proactively identify opportunities to enhance the client experience and increase retention rates

Daily Location Operations

Oversee cleaning staff and, if necessary, clean as needed in locations

Hiring and managing a team once the business grows in Boston

Maintain locations and manage necessary fixes

Hire and oversee contractors where necessary

Expansion and Construction Management

Work with company's real estate agent to identify good Enclave markets and location

Oversee construction and report back to operations team on progress

Qualifications :

Grit. As the only Boston based employee at first and a key member of a small team thereafter, we all have to do whatever has to be done.

Previous coworking experience a huge plus!

Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.

Strong problem-solving abilities and the capacity to think strategically to address client needs.

Experience in operations, marketing, sales, or a customer-facing role a plus

Ability to work independently and manage multiple priorities in a fast-paced environment.

Familiarity with CRM software and other customer success tools is a plus.

Passion for creating exceptional client experiences and driving customer satisfaction.

While this is a hybrid role, travel throughout the suburbs / towns will be required. Candidates must have adequate transportation to visit each Enclave location.

Excited to be an early employee at a fast growing startup!

Benefits

Competitive salary. Range : $110,000 - $130,000

Equity

Unlimited PTO

Early employee at hyper-scaling startup company

Opportunities for advancement, promotion, and leadership positions

Health and Dental Insurance

Application Process

At this stage in Enclave's growth, massive upside exists for motivated individuals looking to advance internally as the company expands. If you thrive in a fast-paced start-up environment, please apply with a cover letter and resume via LinkedIn.