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Bilingual Customer Service Rep.

5th HQPlantation, Florida

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Job Title : Customer Service Representative – International Sales

Location : Plantation, FL

Schedule : Monday–Friday, 8 : 30 AM – 5 : 00 PM

Pay : $20 – $27 per hour (based on experience)

Job Summary :

We are currently seeking a bilingual Customer Service Representative to join our International Sales team in Plantation, FL. The ideal candidate will be fluent in English and Spanish, highly organized, and experienced in providing excellent customer support within a fast-paced environment. This role will play a key part in supporting international sales operations and building lasting relationships with global clients.

Responsibilities :

Provide sales and administrative support to the International Sales Business Developer
Prepare written quotations for current and prospective customers
Coordinate sample requests and shipments for clients and new leads
Respond to inquiries related to products, order status, packaging, registration, and lead times
Assist in preparing materials and promotional items for international trade shows
Generate monthly sales reports, quote summaries, and sample logs
Prepare Letter of Credit documentation in coordination with Accounting and Shipping departments
Maintain accurate customer records, including quotes, pricing, specifications, and complaints
Process and input orders and invoices using Visual software
Communicate with internal departments such as Manufacturing, Packaging, Laboratory, Registration, Regulatory, and Graphic Design
Follow up with customers on product registration processes and payment of fees
Resolve customer issues and complaints in a timely and professional manner
Request product codifications and support inventory control of customer-supplied materials
Support product development initiatives in coordination with R&D and marketing
Provide feedback to management on customer trends, issues, and new opportunities
Participate in special projects and perform other duties as assigned

Qualifications :

Associate's degree required; Bachelor’s degree preferred

Fluent in English and Spanish (required)

2 to 5 years of experience in a customer service role, preferably in international sales or a similar environment

Proficient in Microsoft Word, Excel, and Outlook

Strong written and verbal communication skills

Ability to multitask, work under pressure, and meet deadlines

Willingness to accept feedback and continuously improve

Benefits :

Competitive hourly pay based on experience

Opportunity to work in a growing international business

Collaborative and supportive team environment

Job Type : Full-time

Pay : $20.00 – $27.00 per hour

Schedule : Monday to Friday

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Customer Service Rep • Plantation, Florida