Service Manager

Job Description

Job Description

Description : Company Overview :

For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, parts, and service solutions. Guided by our Core Values : Integrity, Respect, Listening, Duty, Teamwork, and Responsibility. We foster a culture of professionalism, collaboration, and excellence. We prioritize both customer satisfaction and employee well-being, offering a comprehensive benefits package, including medical, dental, and vision insurance, as well as company-paid life insurance and disability plans. At Pinnacle, we are committed to delivering quality, reliability, and innovation in everything we do.

Job Summary :

The Service Manager is responsible for leading the daily operations of the service department to ensure efficiency, profitability, and exceptional customer satisfaction. This role oversees workflow, supervises staff, manages resources, and ensures compliance with all safety and company policies.

Duties / Responsibilities :

• Dispatch, schedule, and coordinate service work to maximize manpower, equipment, and shop efficiency.
• Oversee workflow of trailers in the shop to ensure timely, accurate, and safe completion of work.
• Direct and monitor service activities, ensuring compliance with company policies, safety standards, and customer requirements.
• Resolve customer concerns promptly and professionally, maintaining strong relationships and Pinnacle’s reputation.
• Estimate repair costs for customers, insurance adjusters, and internal projects.
• Manage service department expenses to achieve profitability goals.
• Maintain accurate records, including billing, warranty claims, recall procedures, and service documentation.
• Collaborate with Parts and Sales departments to coordinate work and support cross departmental needs.
• Order parts and supplies as necessary at the best cost and delivery time.
• Provide leadership to service personnel through selection, training, performance reviews, and professional development.
• Conduct daily service meetings and ongoing training to maintain skills and compliance.
• Support advertising efforts and represent the company at vendor training and management meetings.
• Ensure the service area, equipment, and tools are maintained in good condition and compliant with OSHA and company requirements.
• Assume Parts Manager responsibilities in their absence.
• Perform additional projects and duties as assigned.

Requirements :

Required Skills / Abilities :

Physical Requirements :

Education and Experience :

Management, Trailer / Truck Technology, or related experience preferred.

3–5 years of supervisory or management experience in a service department (trailer or trucking industry strongly preferred).

Equivalent combination of education, training, and relevant work experience will be considered.

Valid driver’s license with clean driving record required; CDL preferred but not mandatory.

Familiarity with OSHA and safety compliance requirements.

Experience with estimates, billing, warranty claims, and recall procedures a plus.