CX Analytics Engineer

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our https : / / www.coinbase.com / mission is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Data Analyst on our team, you will own and drive projects that create meaningful business impact. You'll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

What you'll be doing (ie. job duties) :

Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights

Collaborate with stakeholders to manage tactical and strategic needs of the business

Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers

Understand data resources and know when, how, and which best to use for each project

Ability to frame and break down complex business problems into key components and recommend practical solutions

Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements

Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement

Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

What we look for in you (ie. job requirements) :

4+ years of relevant experience

Advanced SQL and data modeling skills, Python for data analysis experience

Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)

Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership

Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams

Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice to haves :

Report automation experience (e.g. using Python, R)

Knowledge of AWS services and cloud computing

Experience with descriptive and inferential statistics

Experience with financial industry regulations

Experience with operations and compliance metrics / data

Experience working directly with or within compliance functions including but not limited to Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes

ID : P73606

Pay Transparency Notice : Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility

• benefits (including medical, dental, vision and 401(k)).

Pay Range

$135,320-$159,200 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the https : / / static-assets.coinbase.com / e-verify.pdf in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodationshttp : / / www.chromevox.com / tutorial / .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available https : / / www.coinbase.com / legal / application-arbitration-agreement

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and / or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com