Customer Service Manager

CyberCodersFresno, CA, US

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Job Description

Customer Service Manager

Position Overview

The Customer Service Manager will manage accounts, taking orders from customers, and resolve issues with orders. You will lead the customer service initiatives within our organization, focusing on enhancing customer satisfaction and retention. We are looking for a candidate with experience in customer service / supply chain within the food, beverage, or CPG industries.

Key Responsibilities

Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
Manage and lead the customer service team, providing training and support to ensure high performance.
Analyze customer feedback and metrics to improve service delivery and resolve issues effectively.
Collaborate with supply chain and food manufacturing teams to streamline order processes and improve customer experiences.
Monitor and manage customer purchase orders, ensuring accuracy and timely delivery.
Establish and maintain strong relationships with key customers, addressing their needs and concerns promptly.

Qualifications

Minimum of 5 years of experience in customer service or customer success roles, preferably in the food, beverage or CPG sectors.

Strong understanding of supply chain processes and food manufacturing operations.

Exceptional communication and interpersonal skills, with a focus on customer relations.

Proven leadership skills with the ability to motivate and develop a team.

Familiarity with CRM software and customer service tools.

Benefits

401K with match

Health, Dental, and Vision insurance

PTO and Sick Time

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 09 / 17 / 2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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Customer Service Manager • Fresno, CA, US