Forklift Service Road Technician - Rockford, IL

Job Description

Job Description

ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only an eight-person operation to over 325 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team!

Family Values  – Healthy work / life balance promoting a winning and pleasant work environment.  Follow the Golden Rule.

Safety Always  – We are committed to safety at all times and in all places.

Customers for Life  – Excellence in customer Service.  If we don’t deliver, let us know, and we WILL fix it!

Employer of Choice  – Happy and productive employees who outwork the competition.

Active in our Communities  – Outstanding citizens in the market we serve.

ABOUT THE POSITION

As our Technician, you will provide exceptional customer service to our customers by working on their material handling equipment at the customers location or within our branch shop. This position requires you to perform mechanical repairs ensuring that equipment is running to its full performance, providing our customer with effective and efficient performing equipment. Recent graduates from technical schools with education in automotive and / or diesel repair are strongly encouraged to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Repair, diagnose, inspect, and maintain all material handling equipment for customer work orders assigned to you.
• Accepts repair orders as assigned by Service Writer.
• Communicate with customer(s) on diagnosed repairs suggested or required for repair and obtains customer approvals.
• Reads work orders, observes and listens to truck in operation to determine / diagnose malfunction or problem(s).
• Offers solutions to meet customer specifications.
• Timely submission of work orders.
• Provides estimates when appropriate.
• Repair, service, recondition or assemble equipment as approved by the customer / Service Manager.
• Obtains necessary parts working cooperatively with Parts department staff.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including correct model and serial number of equipment and records hour meter reading.
• Obtains signature from customer and communicates with them on repair needs or work that was completed.
• Examines protective guards, loose bolts, specified safety devices on truck and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Always maintains professional image of self, cleanliness of van (externally and internally) and of assigned work area at customer site.
• Maintains and operates shop equipment and tools.
• Notifies Service Manager or Supervisor of safety issues and / or accidents immediately.
• Performs quality work as quickly and professional as possible.
• Promotes marketing efforts to drive parts, service, equipment and rental sales.
• Completes service forms and submit directly to Service department daily via work tablet.
• Adapt and act out the company’s core value – Safety Always – At All Times, In All Places.

REQUIRED SKILLS AND ABILITIES :

EDUCATION AND EXPERIENCE :

EMPLOYEE BENEFITS INCLUDE :

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stooping- bending body downward and forward by bending spine at the waist.

Climbing- ascending or descending.

The worker is required to have close visual acuity to perform an activity such as visual inspection involving small defects, small parts, and / or operation of machines.

The worker is subject to both environmental conditions : Activities occur inside and outside.

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest! Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply now!