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Customer Retention Manager
VirtualVocationsPueblo, Colorado, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Retention Manager to lead a team focused on saving at-risk memberships and reducing churn.
Key Responsibilities
Own team performance on retention KPIs and manage a team of Retention Specialists
Monitor call quality, provide feedback, and optimize workflows for cancellations and downgrades
Collaborate with cross-functional teams to resolve customer issues and improve retention strategies
Required Qualifications
3 to 5 years in customer retention or sales with at least 2 years managing a frontline team
Proven results in improving save rates and reducing churn in a subscription business
Data fluency and experience with KPI dashboards
Ability to implement and train teams in effective retention techniques
Willingness to work evenings and weekends as required
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Customer Retention Manager • Pueblo, Colorado, United States
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