Home Energy Solutions Specialist

Home Energy Solutions Specialist

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Home Energy Solutions Specialist is responsible for analyzing consumer needs, negotiating and closing deals, meeting sales targets, gathering feedback, educating customers, answering detailed questions about Generac products, and maintaining department expectations. The primary goal of this role is to drive sales of energy solutions and provide excellent customer service to both potential and current customers.

• Analyze Consumer Needs : Understand consumer requirements and recommend suitable energy solutions to meet their needs.
• Sales and Negotiation : Negotiate and close deals, handle complaints or objections efficiently to ensure customer satisfaction and retention.
• Meet Sales Targets : Regularly achieve sales targets as set by management, demonstrating consistent performance.
• Consumer Feedback : Gather and analyze feedback from consumers, sharing insights with internal teams to improve products and services.
• Outbound Calls : Conduct daily outbound calls using predictive or preview mode, aiming to enhance the organization's close rate.
• Customer Education : Educate customers on the growing home energy industry using a consultative approach to provide informed and valuable recommendations.
• Department Expectations : Maintain departmental standards, including customer satisfaction, productivity, and adherence to company policies.
• Product Knowledge : Answer detailed questions regarding Generac products, showcasing expertise and knowledge.
• Inbound Queries : Respond to inbound pre-sale questions over the phone, providing accurate and helpful information.
• Other duties as assigned

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."