Customer Care Coordinator

Customer Service Representative (CSR)

Paul Davis Restoration of Southeast St. Louis is seeking a Customer Service Representative (CSR) to join our team. This role supports customers and internal teams in a fast-paced environment by coordinating restoration services, handling inbound communication, and ensuring accurate documentation. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic setting.

Compensation : $17$21 / hour (based on experience) Employment Type : Full-Time

Responsibilities :

• Serve as the first point of contact for customers via phone and email
• Coordinate job intake, dispatch, and ongoing communication
• Collect, review, and manage job documentation for accuracy and completeness
• Provide support to emergency mitigation teams
• Track job progress and follow up on outstanding items
• Assist with administrative tasks and team projects
• Maintain a positive and empathetic approach in all customer interactions

Requirements :

Benefits :

About Paul Davis : Paul Davis is a trusted leader in the property damage restoration industry, with locations across the U.S. and Canada. We don't just rebuild homes and businesseswe restore peace of mind. Join a company that values service, compassion, and leadership.