Director of Medical Staff Services and Quality

Divcon

is seeking an experienced

Director of Field Service

to lead our growing Field Services Organization. In this client-facing leadership role, you’ll serve as the primary point of contact for operations customers, ensuring exceptional service delivery while overseeing day-to-day operations, financial performance, and long-term strategy of the service division.

This is a high-impact leadership role with full P&L responsibility, driving both operational excellence and business growth. You’ll manage a talented team, develop scalable service processes, and strengthen client partnerships while representing Divcon’s service organization externally.

Key Responsibilities

Lead and manage the service department, including field technicians, coordinators, and service operations staff.

Own and drive P&L

• budgeting, forecasting, and profitability improvement.

Build and maintain strong client relationships; serve as primary contact for customer escalations.

Develop service strategies to improve response times, enhance efficiency, and increase customer satisfaction.

Collaborate with sales and engineering to support pre-sales and identify new service opportunities.

Oversee training, certification, and professional development of the field service team.

Track and report KPIs (response times, backlog, contract fulfillment, customer satisfaction).

Ensure compliance with safety protocols, licensing, and industry regulations.

Represent Divcon at client meetings, trade shows, and industry forums.

Qualifications

~8+ years in service operations / field service leadership / technical services, with at least 2–3 years in a management or director-level role.

~ Strong background in building automation systems (BAS), HVAC controls, SCADA, or related industries (preferred).

~ Proven track record of P&L ownership and driving operational improvement.

~ Customer-centric leader with strong coaching, conflict resolution, and people management skills.

~ Knowledge of field service processes, KPIs, and safety standards.

~ Excellent communication and relationship-building skills.

Preferred Experience

Supporting mission-critical environments (data centers, large commercial buildings).

Familiarity with service scheduling platforms, CRM / ERP systems, and service contract management.

OSHA 30 or equivalent certification.