Sr Customer Experience Consultant

About the Role

We are seeking an accomplished and visionary Senior Consultant, Customer Experience to redefine our customer engagement strategies and drive impactful changes across the organization. This executive role calls for a dynamic leader with a proven record of designing and leading customer experience transformations, influencing culture, and delivering measurable improvements in satisfaction and loyalty at scale. This position can be filled remotely anywhere within the country.

What You'll Do

• Develop and oversee comprehensive customer experience strategies, ensuring seamless alignment with organizational objectives and measurable outcomes.
• Direct the design, implementation, and continuous improvement of customer feedback systems (surveys, focus groups, and various internal and external listening posts) that yield actionable insights and drive organizational change.
• Leverage advanced customer experience technologies, digital platforms, and AI-powered tools to extract deep insights from structured and unstructured data, identify emerging trends, and predict customer needs.
• Champion the use of machine learning and natural language processing tools to continuously monitor customer sentiment, synthesize feedback, and automate workflow for faster, data-driven decision-making.
• Lead cross-functional, matrixed teams to deliver programs and initiatives that tangibly improve customer satisfaction, retention, and advocacy across multiple channels and business units.
• Act as a visionary thought leader by benchmarking, evaluating, and integrating global best practices in customer experience management.
• Establish frameworks and dashboards for tracking and reporting the effectiveness of customer experience initiatives to senior leadership and the board.
• Foster a customer-centric culture by developing organization-wide training, engagement, and advocacy programs that empower all employees to prioritize customer needs.
• Present strategic recommendations and program outcomes to executive leadership, demonstrating clear business impact and ROI.

Do You Have?

Even Better

The compensation range for this position is from $89,300 - $117,200.

Physical Tasks

Standing Occasionally : 0-33% | Walking Occasionally : 0-33% | Sitting Continuously : 67-100%

Driving : Car : Frequently : 34-66% | Climbing : Occasionally : 0-33%

Bending : Occasionally : 0-33% | Crouching : Occasionally : 0-33%

Pushing - Pulling : Occasionally : 0-33% | Carrying : Occasionally : 0-33% | Reaching Above Head : Occasionally : 0-33%

Lowering >

1-15 lbs : Occasionally : 0-33% | >

15-30 lbs : Occasionally : 0-33% | >

30 lbs : Occasionally : 0-33%

Repetitive Hand Action : >

Medium Dexterity : Continuously : 67-100% | >

Fine Manipulating : Frequently : 34-66% | Operate Foot Control : Frequently : 34-66%

Audio Visual Needs : Hearing : Continuously : 67-100% | Near Vision : Continuously : 67-100% | Far Vision : Occasionally : 0-33% | Peripheral Vision : Occasionally : 0-33% | Depth Perception : Occasionally : 0-33% | Color Discrimination : Continuously : 67-100%

Equipment Used in Job Performance / Working Environment : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle

Exposures to : Cold : Occasionally : 0-33% | Heat : Occasionally : 0-33% | Dampness : Occasionally : 0-33% | Heights : Occasionally : 0-33% | Vibration : Occasionally : 0-33% | Skin Irritants : Occasionally : 0-33% | Lung Irritants : Dust : Occasionally : 0-33% | Fumes / Gases : Occasionally : 0-33%

Types of Driver's License Required : Driver's License

Our Benefits

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate\'s primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens : Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system / network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and / or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants : Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

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