Director of Customer Success, Strategic Accounts

Job Description

Job Description

About the Role

Apryse is seeking a highly strategic and customer-centric Director of Customer Success, Strategic Accounts to lead and grow our relationships with our most critical enterprise clients. This role will be responsible for ensuring the satisfaction and retention of strategic accounts by delivering exceptional value, cultivating executive relationships, and programmatically driving adoption and success across multiple business units.

Responsibilities

• Strategy and Planning

Develop and execute the operational strategy for the Strategic Customer Success segment, aligning with overall organizational mission, company goals and customer success objectives.

Own the customer lifecycle and success strategy for a portfolio of high-value strategic accounts

Lead, mentor, and scale an international team of Customer Success Managers (CSMs) focused on strategic accounts

Proactively manage account health to prevent churn

Ensure clients achieve maximum ROI from the platform

Design and optimize processes, playbooks, and customer journey frameworks tailored to strategic accounts.

Serve as a customer advocate internally, collaborating with Product, Support, Marketing, and Sales to improve the overall customer experience and inform product direction.

Qualifications

Benefits :

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs and counting and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

The compensation for this position is commensurate with experience, with a range between $160,000 - 200,000 USD in on target earnings.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.