Talent.com
Pharmacy Operations Manager

Pharmacy Operations Manager

WalgreensJefferson City, TN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Pharmacy Operations Manager

Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

Operations

  • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
  • Within the guidelines of authorized company policies, state and federal laws / regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
  • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
  • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
  • Accountable for completion of non-clinical patient calls.
  • Drives new technology / process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
  • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
  • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

    • People & Performance Management

  • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
  • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing / compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

    • Training & Personal Development

  • Maintains PTCB certification through the designated PTCB training program and / or state required certification / registration.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
  • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
  • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

    • Communication

  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
  • Participates in key store / pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

    • External Basic Qualifications

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

    • Preferred Qualifications

  • Previous people management / leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

    • We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

    This role will remain open until filled. To review benefits, please visit

    jobs.walgreens.com / benefits

    Employment Type : Full-time

    Job Function : Retail

    Store Type : Non-Specialty

    Campus Req? : No

    Store : 09430-JEFFERSON CITY TN

    District : 532-JEFFERSON CITY TN

    Common Location : 132 E BROADWAY BLVD,JEFFERSON CITY,TN,37760-02535-09430-S

    Full District Office Address : 119 FORKS OF THE RIVER PKWY,SEVIERVILLE,TN,37862

    serp_jobs.job_alerts.create_a_job

    Operation Manager • Jefferson City, TN, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director (RN), Med / Surg

    Director (RN), Med / Surg

    Haywood Regional Medical CenterClyde, NC, US
    serp_jobs.job_card.part_time
    Day Shift, Nights and Weekends may be required.Haywood Regional Medical Center is part of.We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    Community Choice Financial Family of BrandsSevierville, TN, US
    serp_jobs.job_card.full_time
    As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    DCS CASE MANAGER 1 • - EG - 04012025- 66745

    DCS CASE MANAGER 1 • - EG - 04012025- 66745

    State of TennesseeSevierville, TN, United States
    serp_jobs.job_card.full_time +1
    State of Tennessee Job Information.LOCATION OF (350) POSITION(S) TO BE FILLED : DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE. The DCS Case Manager 1 • position ha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Operating Room Circulator RN

    Travel Operating Room Circulator RN

    CrossMedJefferson City, TN, US
    serp_jobs.job_card.full_time
    CrossMed is seeking a travel nurse RN OR Circulate for a travel nursing job in Jefferson City, Tennessee.Job Description & Requirements. At CrossMed Healthcare Staffing, we aim to create lasting...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel MedSurg RN in Kingsport, Tennessee

    Travel MedSurg RN in Kingsport, Tennessee

    Gifted HealthcareSurgoinsville, TN, US
    serp_jobs.job_card.full_time
    MedSurg RNs provide bedside care for a variety of patients and execute individualized patient assessments to create an individualized plan of care. MedSurg RNs prepare equipment and assist physician...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Operating Room in Clyde, NC

    Travel Nurse RN - Operating Room in Clyde, NC

    TravelNurseSourceClyde, NC, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Jackson Nurse Professionals to find a qualified OR RN in Clyde, North Carolina, 28721!. Jackson is in need of highly-skilled Registered Nurses with experience carin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    DCS CASE MANAGER 2 • - 10142025-72140

    DCS CASE MANAGER 2 • - 10142025-72140

    State of TennesseeRutledge, TN, United States
    serp_jobs.job_card.full_time
    State of Tennessee Job Information.LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF CHILDREN'S SERVICES, CASE MANAGERS - CHILD PROGRAMS, GRAINGER COUNTY. This is a DCS Case Manager position f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PRN LTAC RN Job in Knoxville, Tennessee

    PRN LTAC RN Job in Knoxville, Tennessee

    Gifted HealthcareWalland, TN, US
    serp_jobs.job_card.full_time
    Long Term Acute Care RNs (LTAC RNs) provide quality patient care during the patient assessment, intervention, and evaluation process. LTAC RNs collaborate with all members of a patient's healthc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CCU RN Job in Knoxville, Tennessee

    Travel CCU RN Job in Knoxville, Tennessee

    Gifted HealthcareCorryton, TN, US
    serp_jobs.job_card.full_time
    Intensive Care Unit RNs (ICU RNs) specialize in delivering care to patients in intensive care units of hospitals and healthcare facilities. ICU RNs evaluate the patient's conditions, administer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Med-Surg Telemetry RN

    Travel Med-Surg Telemetry RN

    CrossMedClyde, NC, US
    serp_jobs.job_card.full_time
    CrossMed is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Clyde, North Carolina.Job Description & Requirements. At CrossMed Healthcare Staffing, we aim to create las...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Therapist - New Tazewell, TN

    Licensed Therapist - New Tazewell, TN

    LifeStance HealthNew Tazewell, TN, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Project Manager

    Project Manager

    TEKsystemsDandridge, TN, United States
    serp_jobs.job_card.permanent
    TEKsystems is in need of a Project Manager for a permanent opportunity with our client! This client is a communications contractor offering a full range of fiber optic and cable network services.Se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Clinical Pharmacy Manager

    Clinical Pharmacy Manager

    Cardinal HealthUSA, Tennessee, Morristown
    serp_jobs.job_card.full_time
    What Health System Pharmacy contributes to Cardinal Health.Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Director of Pharmacy

    Director of Pharmacy

    Cardinal HealthUSA, Tennessee, Morristown
    serp_jobs.job_card.full_time
    What Health System Pharmacy contributes to Cardinal Health.Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Medical Equipment Branch Manager

    Medical Equipment Branch Manager

    Rotech Healthcare Inc.Tazewell, TN, United States
    serp_jobs.job_card.full_time
    We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Therapist - Powder Springs, TN

    Licensed Therapist - Powder Springs, TN

    LifeStance HealthPowder Springs, TN, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel ICU RN Job in Knoxville, Tennessee

    Travel ICU RN Job in Knoxville, Tennessee

    Gifted HealthcareWalland, TN, US
    serp_jobs.job_card.full_time
    Intensive Care Unit RNs (ICU RNs) specialize in delivering care to patients in intensive care units of hospitals and healthcare facilities. ICU RNs evaluate the patient's conditions, administer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Labor & Delivery RN

    Travel Labor & Delivery RN

    GLC On-The-GoClyde, NC, US
    serp_jobs.job_card.full_time
    GLC On-The-Go is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Clyde, North Carolina.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 hours...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days