Sales consultant

Travelex Customer Service Representative

Role Purpose

To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

Key Accountabilities

Deliver excellence in customer service

Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc

Embrace the Digital mindset - Social Media - Google reviews / Facebook / Instagram

Understand features and benefits of all Travelex product lines

Use every opportunity to upsell and cross-sell

Recognise the warning signs of questionable transactions and mitigate possible effects of the sale

Adhere to promotional marketing offers

Manage till stocks

Achieve individual KPIs / targets

Fully investigate overs and shorts (differences) and report

Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements

Ensure compliance to legal and corporate requirements

Maintain high standards of housekeeping and presentation of stores

Contribute to the success of the team

Complete training within required timelines

Any other reasonable instructions as required by the business

Role-specific experience and skills

Retail, cash handling and / or banking experience

Good customer service skills

Good numerical ability

Good knowledge of product, services and procedures

Demonstrated experience working with computer systems

Ability to work independently as well as in a team environment

Ability to handle routine activities with attention to accuracy and detail

Flexibility to work different shifts and locations as required

English language skills

General experience and personal qualities

Self-aware, open-minded with a high degree of personal and professional integrity

The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

A strong record of performance delivery in their area of expertise, through increased sales and / or performance against KPIs

The ability to analyse issues and solve problems

Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex