Retail Assistant Store Manager

Retail Store Manager

Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.

Core responsibilities include achieving all sales and service metrics through daily supervision, coaching and consistent performance management of retail sales team; proactively coaching and developing store team to perform their responsibilities at a high level; providing on-boarding support, observing and providing feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience; ensuring store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times; in cooperation with store manager, overseeing all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations; passionately driving store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures; driving operational excellence with particular focus on inventory management; reviewing store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS); coaching team members on how to position all products with customers; ensuring that customers and prospective customers are treated with the highest levels of courtesy and professionalism; remaining current on new and current products and services, industry and competitive trends and reinforcing findings with the team; administering cash handling policies and procedures; leveraging available tools to monitor customer feedback, coach and take action to improve the store experience; being well-versed in sales compensation plans and addressing team member questions; building collaborative relationships with market and region stakeholders including the operations manager; being able to carry and lift up to 25 pound boxes, stand and move about the store constantly; and maintaining regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Employees at all levels are expected to understand our operating principles; own the customer experience; know your stuff; win as a team; be an active part of the Net Promoter System; drive results and growth; support a culture of inclusion in how you work and lead; and do what's right for each other, our customers, investors and our communities.