Client Care Supervisor
The Client Care Supervisor is responsible for coordinating, overseeing, and supervising the delivery of services to agency clients in alignment with the organization's mission and standards of care. This role ensures compliance with all regulatory and agency requirements, while maintaining accurate and up-to-date client records.
Minimum Qualifications :
- At least two (2) years of experience in home care, home health, or a related field.
- Reliable transportation, current auto insurance, and a valid driver's license.
- Strong written and verbal communication skills, with the ability to work effectively with clients, families, caregivers, and other professionals.
- Exceptional attention to detail, follow-up, and organizational skills; able to exercise sound judgment, initiative, and problem-solving abilities.
- Ability to supervise, assess, and evaluate caregivers while advocating for clients and families.
- Demonstrated compassion and a passion for helping others live with dignity.
- Professional demeanor and presentation.
- Ability to pass a criminal background check.
- Flexibility to be on-call every other weekend.
Essential Duties and Responsibilities :
Complete Client Assessment packet for each new client and provide a copy of all signed agreements to the client or their representative.Develop and implement individualized written care plans with client and / or representative input, including : functional limitations, nutritional needs and allergies, relevant medical equipment and supplies, services to be provided and frequency, requested non-medical tasks.Collect fees for initial services at the time of assessment or prior to service start.Introduce caregivers during their first scheduled shift, review the care plan with client and caregiver, and ensure an in-home binder with a printed care plan is available.Supervise care provided by agency staff to ensure : caregivers review and follow the care plan, compliance with infection control practices, immediate reporting of client condition changes, familiarity with emergency procedures, necessary skills, supplies, and equipment are in place, services remain within the agency's licensed scope.Maintain ongoing communication with clients and / or representatives to monitor service delivery and client satisfaction.Conduct scheduled and unscheduled in-home support visits and reassessments per policy and as needed.Coordinate with other service providers (home health, hospice, facilities, etc.) when multiple services are involved.Serve as a resource for clients and families, offering education, recommendations, and referrals as appropriate.Investigate concerns related to client care and staff performance.Document supervision and care oversight in accordance with agency policies and online systems.Ensure client records are accurate, current, and properly maintained.Provide caregiver training and education as needed, whether in the home, by phone, or in the office.Report relevant client and caregiver updates to agency staff to support scheduling, matching, and overall service delivery.Assist in the development and revision of care-related policies and procedures.Participate in caregiver performance evaluations.Physical and Environmental Requirements :
Ability to travel to client residences using reliable transportation.Organizational Relationship :
Reports directly to the Owner.Position Type & Expected Hours of Work :
Full-time position.Disclaimer : This job description is not intended to provide a complete listing of every duty, responsibility, or activity required of this role. Duties and responsibilities may change or be assigned at any time with or without notice.
