Customer Service Specialist / CSR

🌟 We're Hiring : Customer Service Specialist! 🌟

We are seeking to hire a Customer Service Specialist in South San Francisco, CA.

📍 Location : South San Francisco, CA

⏰ Work Mode : Work From Office

💼 Role : Customer Service Specialist

Pay Scale :   $41, 600 – $52, 000 (Dependent on Experience)

What You'll Do :

∙ Act in accordance with company policy

∙ Provide full time phone coverage (shift to be determined by management)

∙ Suggest new programs and or projects to promote customer service

∙ Determine appropriate action to take to resolve customer issues

∙ Determine when it is appropriate to escalate customer issues to management

What We're Looking For :

∙ Decision Making – Thinks through problems clearly and logically; is decisive

• ∙ Technical and Business Expertise – Applies emerging knowledge and trend; builds strong relationships;

contributes expertise within and beyond assigned area

∙ Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback

∙ Teamwork and Collaboration – Creates an atmosphere of openness and trust; collaborates, offers support and

encouragement

∙ Achieving Results – Is goal-directed and persistent; is accountable for meeting commitments, recognizes the

contributions of peers

Ready to make an impact? 🚀 Apply now and let's grow together!