Supervisor - Fraud Detection

Fraud Department Supervisor

In this hybrid role, you will supervise the day-to-day operations of the fraud department. Monitor department service levels while working closely with the team to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations. Responsibilities include providing direction, feedback and coaching to team members on work priorities and on resolving escalated issues.

Responsibilities

• Work with the fraud detection team to review suspicious membership applications and transactions.
• Prioritize and delegate the work within the fraud detection team and manage the supervision and escalations from the fraud analysts.
• Establish and maintain specific fraud procedures within the fraud manual and ensure compliance with credit union policies. Monitor staff tasks for compliance with BSA and credit union policies.
• Maintain effective communication with credit union employees to ensure a constant exchange of information.
• Work with the department fraud prevention strategist to monitor, review and recommend parameters and rule updates. Report on advanced fraud-related issues and make recommendations for improvements.
• Gather data on fraud trends and submit reports to the fraud manager.
• Translate operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation.
• Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, the performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis.
• Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem-resolution decisions.

Education :

Years of Experience :

Compensation & Benefits :

Typical hiring range : $61,700 - $94,750 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Additional Compensation : Annual performance bonus

Benefits : Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.