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Director of Operations (Toledo)
Director of Operations (Toledo)Kids Thrive • Toledo, Ohio Metropolitan Area, United States
Director of Operations (Toledo)

Director of Operations (Toledo)

Kids Thrive • Toledo, Ohio Metropolitan Area, United States
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The Director acts as a representative of treatment staff and ensures staffing and scheduling of the staff. Capable of role modeling to the clients and staff. Helps to maintain strong program operations. Works together with staff to effectively meet the needs of the clients. Maintains positive relationships with clients and staff. Completes required trainings and mandatory training hours. Possess strong skills in pediatric mental health treatment and maintains a working knowledge of HIPAA, Licensing and CARF regulations.

Qualifications

Education :

  • Masters Degree in Social Work or Mental Health Counseling, Bachelors Degree in social services field, or substantial professional experience surpassing academic qualifications

Experience :

  • At least two years of experience in a mental / behavioral health center and at least one year of supervisory experience
  • Comprehensive understanding of mental health operations
  • Demonstration of group facilitation skills, knowledge of treatment
  • An understanding of mental health conditions in children

    • Additional Requirements : CPR certification and Handle with Care (HWC) within 30 days of employment. Completion of additional mental health training within 30 days of employment. Must be at least 18 years of age. May be required to work flexible hours and overtime.

    Compliance

  • Understands and adheres to facility compliance plan and code of conduct.
  • Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
  • Adhere to facility, department, corporate, personnel and standard policies and procedures.
  • Treats all clients, visitors, and co-workers with dignity and respect.
  • Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.

    • Teamwork

  • Takes initiative to helps the team, is flexible when asked to assist in other areas.
  • Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.
  • Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
  • Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.

    • Customer Service

  • Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.
  • Greets all customers in a positive manner and demonstrates sensitivity to customers needs.
  • Answers telephone appropriate to department guidelines and avoids excessive transfers.
  • Provides superior customer service while never crossing therapeutic boundaries.
  • Demonstrates ability to listen to client / customers regarding problematic issues in in a non-defensive manner.

    • Accountability

  • Adheres to attendance requirements. Utilizes correct procedure for taking time off.
  • Attends departmental and staff meetings as required.
  • Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner.
  • Acknowledge mistakes and demonstrates willingness to learn and correct them.
  • Demonstrates passion and hustle in all work.

    • POSITION REQUIREMENTS

  • Responsible for overall operations of assigned site or sites.
  • Ensures program meets fiscal targets.
  • Oversees Clinical Supervisor and Team Leads and provides feedback on their performance.
  • Orients and Trains new staff to the program.
  • Assists with Interviewing and Hiring.
  • Communicates with staff either verbally or in written communication logs.
  • Monitors employee performance and disciplinary documentation.
  • Manages staffing calendar and ensures appropriate milieu coverage.
  • Conducts employee performance evaluations.
  • Listens to clients and staff concerning all areas of the clients' treatment.
  • Coordinate activities including trainings, recreation, and meetings with program staff.
  • Maintains safe, orderly and therapeutic physical environment for clients including crisis intervention.
  • Evaluates behavioral and emotional needs of clients and provides input.
  • Attends trainings as necessary and schedules staff to attend trainings.
  • Coordinates department meetings.
  • Ensures clinical documentation is completed daily.
  • Oversees completion of all quality and performance indicators for the program.
  • Assists with providing direct care when needed including covering groups or individual sessions.
  • Covers any program wide absences or vacancies.
  • Demonstrates excellent oral and written communication and interpersonal skills.
  • Ability to problem solve by gathering and analyzing information, working well in an individual / group problem solving situation and showing initiative in problem solving.
  • Maintains professionalism and does not show favoritism.
  • Maintains consistency with clients, staff, visitors, and the public.
  • Ability to handle a crisis situation and react appropriately.
  • Ability to be flexible and adaptable.
  • Ability to make decisions in an objective and ethical manner.
  • Calm and decisive in crisis situations.
  • Ability to sustain a team environment.

    • PHYSICAL DEMANDS

  • Ability to sit and stand for up to 8 hours.
  • Ability to walk and be interacting with clients for up to 8 hours.
  • Ability to reach above, or below waist height, kneel, bend, stoop, turn, and twist (occasionally to frequently).
  • Ability to visually read charts, treatment plans, and typewritten materials.
  • Ability to frequently lift and carry up to 50lbs.
  • Ability to work at a rapid pace.
  • Ability respond to physical demands related to client care in crisis that could require the need to physically interact or restrain a client.
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    Director Of Operation • Toledo, Ohio Metropolitan Area, United States

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