Technical Support Specialist

Technical Support Specialist

Kansas City, MO, US

Sep 25, 2025

Dentons US LLP is currently recruiting for a Technical Support Specialist to be resident in the Kansas City office. The Technical Support Specialist provides world-class client service and technical support for their assigned office. The Technical Support Specialist plays a critical role in supporting our clients' IT needs with a "white glove" approach. The position will report directly to the Regional Technical Support Lead and IT Client Service Manager.

Responsibilities

Provide full range of IT support (Windows 10, Windows 11, mobile devices) in line with "service excellence" and global standards to users in their assigned office, as required

Respond to customer / user support needs, inquiries, and requests promptly and professionally

Follow through on assignments and issues pertaining to internal customers

Perform software / hardware installation and support

Responsible for incident tracking and meeting SLAs in designated office and be responsible for resolving service desk tickets

Ensuring that incident queue management goals are met

Ability to work through complex problems and multitasking

Act as point of contact for office related IT needs and communicate with firm-wide IT staff, IT Client Services management, and local Office Management as necessary

Act as an escalation point for any problems in their designated office to resolve and work with firm-wide IT staff and Client Services management to resolve

Work closely with the local Office Management to assist in Client meetings and Audio Visual setups in the assigned office

Work with the Regional TSS Lead and other IT teams to continually improve the service offered in the assigned office

Willing to learn new technologies and work to improve existing technology operations.

Responsible for following Dentons imaging procedures as well as inventory, resource and asset management in the assigned office.

Assist with and organize local office projects that require IT assistance, supervising firm-wide IT directed projects locally and responsible for move, add and change requests for the assigned office

Adhere to all local and regional IT operational standards and procedures

Other duties, as assigned, to fully meet the requirements of the position

Experience & Qualifications

Associate's degree or equivalent experience required

3+ years in End User Support experience

Strong oral and written communication and interpersonal skills

Ability to provide after-hours emergency support

Ability to interact with all levels of personnel as an advocate for user interest

Willing to learn new technologies and work with the IT team to provide input on improvements to existing systems

Strong knowledge of Microsoft Office 365. Windows 10 and Windows 11 operating systems. Windows Server 2012 and Print Server Management. Active Directory, MobileIron, RSA Console and other systems including Wi-Fi, printing and Cisco phones

Experience with remote access technologies and mobile devices

Self-directed, independently motivated and able to work well with minimal supervision

Ability to build strong relationship with our TSS members and firm-wide IT Staff

Professional appearance and presentation required

Experience in working in a dual reporting structure. Although this position reports to the Regional Technical Support Lead and IT Client Service Manager, the individual will receive direction from the local Office Administrator and be responsible for following up with the local Office Administrator and firm-wide IT management

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term / long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer - Disability / Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us at dentonsusstaffrecruitment@dentons.com.

About Dentons

Redefining possibilities. Together, everywhere. For more information visit www.dentons.com

Nearest Major Market : Kansas City