General Manager
Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to :
- intentionally create a sense of community and belonging for our guests, employees and franchise partners
- continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
- sustain a culture that promotes diversity of thought and experiences
- ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
- drive change in our company and industry through action and implementation
The General Manager provides leadership for setting and reinforcing high standards of an OAK property. The General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities. Their entrepreneurial spirit and vision in directing business functions will assist KOA in maintaining relationships with guests, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. The GM provides leadership, operational management and people / team development aligned with KOA's Culture, Mission, Vision & Values.
Essential Duties and Responsibilities :
Oversee daily business operations.Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.Hire, monitor, and develop a strong, diverse, and efficient team.Provide great customer service while improving guest satisfaction and raising the net promoter score.Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.Prepare necessary reports and give presentations articulating property key performance indicators.Develop effective conflict resolution and critical thinking skills.Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.Partner with real estate development to recommend, plan, and oversee capital projects.Be the local face of KOA and build high performance teams dedicated to delivering KOAs Culture, Mission, Values, and Goals.Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Required Education and Experience :
High School Diploma or equivalentMinimum two year's experience in a managerial role in a hospitality or related fieldHear and speak English fluentlyStrong decision-making abilityExcellent communication, collaboration, and delegation skills with the ability to manage confrontationsAbility to work in a fast-paced and high-pressure environmentProven ability to develop and achieve financial plansAbility to motivate, lead and develop a diverse teamStrong working knowledge of operational proceduresProficient computer skillsMotivated, goal oriented and results drivenGood organization and time management skillsAbility to maintain confidentialityAble to work nights, weekends, and holidaysValid Driver's licenseAble to travel by airplane and automobile.Physical demands and working conditions :
Ability to stand for long periods of time.Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.Able to work inside and outdoors and in various climates.Able to travel by airplane and automobile.Prolonged exposure to computer screens and artificial lighting.Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.May be expected to drive a vehicle to KOA locations, other locations as directed, and conferences which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.Will experience occasional interruptions and shifting priorities.Occasionally lifting and / or move heavier items with assistance or equipment; dexterity of hands and fingers.Potential exposure to dust, pollen, grasses, landscaping, and pool chemicals.Maintaining balance while on ladders, working in and around water, on wet surfaces, or on elevated platforms.